Some of you will have heard of the ThePlanet.com datacenter explosion and subsequent downtime over the last 3 days. We use ThePlanet.com for hosting our main billing server and our Colorteck.com website. We do not host any clients with ThePlanet (rather we have our own racks elsewhere).Also our live support system has experienced some technical issues with live chats being disconnected. This is down the software we used. As a result, and a temporary measure to ensure we still serve those of you who prefer live chat to using our helpdesk@colorteck.com email (24/7), we have opened a GTalk service using Google.com’s GTalk client. 1) Download the safe, light-weight GTalk client from http://www.google.com/talk2) Add the contact: humanassistance@gmail.comThis will not be a 24/7 service. If you want to get helped faster, please open a helpdesk ticket by sending an email to helpdesk@colorteck.com first. Then you can reference your ticket number with live support to get priority assistance.Remember- when you write to helpdesk@colorteck.com you will get an automatic reply. If you do not, this is because your email account or settings are wrong or your client is incorrectly filtering our reply as spam. You need to whitelist helpdesk@colorteck.com to prevent this.